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Entrepreneur Seth Sternberg, 28, along Elaine
Wherry and Sandy Jen, created a new product that allows users to
send instant messages via the Web without a software download and
had it ready to launch in 2005. But rather than seek venture capital
(VC) money, Sternberg and company consciously decided to put the
upfront costs on a few credit cards.
The decision paid off. Their product, Meebo.com, was an instant
success. With Meebo, students on university machines, suits stuck
behind corporate firewalls, even soldiers in Iraq are able to IM
with their online friends from any Internet-connected computer,
while still using AOL Instant Messenger, MSN Messenger, Google Talk
and the like.
By the time the credit card debt was due, rapid growth in traffic
had justified the team's costs and a first round of angel
investment. While personal credit cards got them started, it was the
success of their business that allowed the three to step out of
credit card debt before the payments became unwieldy.
Here, Sternberg shares his instant-financing theories.
Your initial round of financing was nothing more than credit cards.
Was that a conscious choice, or did you just start buying things you
needed and reason, "We'll figure this out later"?
It was a conscious choice. A lot of people think, "Oh, we should
raise money via a VC." But we really thought that we should put the
product out there first and see if users liked it. Once we launched
it and saw a lot of traffic growth, we thought, "Wow! OK, now we
should really start to raise some money to pay off the credit
cards." So that was the thinking: Get the product out there and see.
And it was super-inexpensive. We were spending $120 a month to lease
the servers. After the launch, we had to start buying additional
servers really quickly. We needed them to handle the traffic. So
that was incremental, another $120 per month per server.
How did you strategize who would take on the credit card debt?
We all put charges on our personal cards. We basically all decided
that we'd each pitch in $2,000.
Which cards did you use?
Honestly, the cards were just the ones we had in our wallets, just
very normal consumer cards. I used the same Citibank Dividend card
that I have now. We didn't put a lot of thought into choosing the
cards. I wasn't even sure of the interest rates, but I figured it
was between 10 percent and 15 percent. I had the point of view that
carrying debt on the card was not a good idea. Personally, I really
don't like being in debt.
You must have felt very confident that some angel investors would
swoop in.
Well, not really. There are two cases: One case is where you get
very little traffic. But with Web-based businesses, you only need to
buy more servers and pay for more bandwidth if people are actually
using your service. So, in that scenario with no users, we're paying
out $120 per month and dividing that by the three of us. We all had
enough savings that that scenario really wasn't going to be a big
deal. In the other scenario, you launch and you get a lot of users,
and only then do your costs rise. It's very different starting an
Internet company versus, say, a restaurant, where a lot of your
costs are upfront. You're either going to raise money because you
have a lot of users or you're going to have very few expenses
because you don't. Fortunately, being in Silicon Valley, if you get
a lot of users very quickly, raising a small angel round of
financing on the back of that growth tends to be relatively easy. So
we figured, "OK, if we launch and get a ton of growth and our costs
really start mounting, that's a problem we'll be happy to have."
Did you even consider the scenario of potentially falling into a
debt trap on those credit cards?
We didn't think a lot about it. We'd call the server guys. If they
accepted credit cards, we'd just throw those new server costs on the
cards. I had a lot of confidence that we'd be able to pay off the
cards without paying much interest. If we ever carried real debt on
those cards, it was for a short time. It all happened so fast.
Between the time we launched Meebo and the time we raised our first
angel round of $100,000 was only 30 days. The costs really started
mounting when we launched, but 30 days later we had an infusion of
money that we used to pay off all the expenses.
If you had to do it all over again, would you consider using credit
cards to launch, or would you try a different strategy?
I think the right way to use credit cards is as an extraordinarily
flexible kind of bridge loan for 30 or 60 days, maximum. That's
because I think the interest rates are too high to use as a true
debt vehicle.
Some businesses try to play the game of "chase the zero percent
card."
It's hard to play any games when you're starting a business. It's so
time consuming.
Early on, you put VC funds off when you could have landed that
financing. But eventually, you did take a large venture capital
investment in late 2005. How did you decide when to finally
negotiate with the VCs?
We raised $3.5 million from Sequoia two months after that first
angel round. That decision was totally tied to our realization at
that point that we couldn't scale the business with just the three
of us, considering the amount of traffic we were getting. And
$100,000 is not enough money to start hiring folks. So we went to a
few of the VCs who'd contacted us earlier on and said, "OK, it's
time. We're going to go ahead and raise some capital."
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